Frequently Asked Questions
Everything you need to know about your next tech upgrade.
What kind of warranty comes with my electronics?
All naivetu devices come with a standard 12-month manufacturer warranty covering technical defects and hardware malfunctions.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days. Express options are available at checkout for 1-2 day delivery within the continental US.
What is your return policy for opened items?
You can return items within 30 days of delivery. Please note that opened electronics may be subject to a 15% restocking fee if they are not defective.
Are the products on naivetu authentic and new?
Absolutely. We only sell 100% authentic, brand-new products sourced directly from official manufacturers and authorized distributors.
Which payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay, as well as flexible financing options through Affirm.
Do you provide technical support if I have trouble setting up my device?
Yes, our dedicated tech support team is available via live chat and email to assist you with any installation or troubleshooting needs.